General
Standard delivery time is 3-5 working days from receipt of confirmed order, we will advise you of any variance for specials or timed deliveries at the time of order, both are subject to goods remaining unsold at the time of order. See also note below on ‘Timings’.
Please check that the delivery address and contact numbers/email shown on your quote or order confirmation are correct, we cannot accept responsibility if orders are delayed or missed due to incorrect details.
When placing your order, please note that delivery is either by courier or via the pallet network and deliveries can be on articulated lorries, we can normally match transport to site requirements please let us know of any restrictions or special requests.
You may be required to provide mechanical offload in which case you will be notified by us in writing at the time of order, we will also let you know if there is any other specific shipping and handling information relating to your order.
Delivery charges
Shipping costs relate only to delivery within the UK mainland you will be advised of these at the time of order for exceptions and exclusions please see below. Please contact us for a quote if you live in these areas.
Exclusions and exceptions (supplements apply)
We do NOT supply Northern Ireland: BT1-48
POA postcodes
Southern Scotland: AB10 – AB36, AB39, DD, DG, EH1-EH55, FK1-FK18, G, KA1-KA26, KA29-KA30, KY, ML, PA1-PA19, PH1-PH14, TD
Scottish Highlands: AB41-AB56, FK19-FK21, IV1-IV20, IV25, IV30-IV37, IV63, PA21-PA35, PA37-PA39, PH15-PH26, PH32, PH49, PH50
The following postcodes will be supplied on a 2 day extended (over standard) service and carry an additional supplement: AB37-AB38, V21-IV24, IV26-IV28, IV40, IV52-IV54, KW1-KW14, PA36, PA40, PH30, PH31, PH33-PH41
The following postcodes will be supplied on a 3 -5 day extended (over standard) service and carry an additional supplement: HS1-HS9, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH24-PH44, ZE1-3
Isle of Man: IM1-9
Isle of White: PO30-41
Channel Islands: Jersey, Guernsey, Alderney, Herm, Sark.
What transport we use
We use courier services, haulage companies or the pallet network selected to give you the cheapest delivery option.
About delivering your order
All of our delivery charges are based on the customer being available at the delivery address to accept the goods. If we are unable to make a delivery because access is not possible, we reserve the right to make a failed delivery charge.
Restricted access
At the time of order please inform us of any access problems or vehicle restrictions (such as size, height or weight of vehicle this will also include narrow lanes, low bridges, height restrictions or other parking restrictions such as double yellow lines or red routes) failed deliveries or re-deliveries caused in this manner can result in you paying more for your order.
Multiple deliveries
Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.
You will be notified each time a part of your order has been dispatched so that you can keep track of your items.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or email.
Accepting your delivery
Please check your goods thoroughly before signing for them.
If any part of your delivery is damaged or faulty, please contact us by telephone on 01323 356 006 or email office@ecoroofingsystems.co.uk.
Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition.
Weekends and national holidays
Please note that orders received after midday on a Friday (along with any orders received over a weekend) will be processed on a Monday – bank holidays excepted. All our estimated delivery times are therefore based on a five-day working week so please bear this in mind when ordering.
Christmas opening hours will be advertised on our website, via social media and through our newsletter. We are closed for all statutory English bank holidays. All orders received during these times will be processed on the next available working day.
In an ongoing effort to reduce our carbon footprint, we constantly review our transport arrangements to see that they optimise the delivery process, by ensuring that your goods reach you having done the least possible road miles.
Timings
Delivery timings are given as a guide only. During the order process, we will inform you of an estimated delivery date. We will always endeavour to complete orders by the time indicated, however, this is not a guarantee, any delivery times and dates provided by us through the appointed carrier shall be according to that carrier’s rate tariff and shall be estimates only. The carrier shall use reasonable endeavours to deliver consignments within any estimated timescales provided by the carrier to the customer, but the time for delivery of the consignment will not be of the essence of the contract.
More information
Please see section 7 ‘Providing the Products’ of our Terms and Conditions of Supply.